Tenfold – Tenant Resource Line
Address: 308 E King St, Lancaster, PA 17602
Phone: (717) 358-9372
Website: wearetenfold.org
Free counseling and information on tenant rights, rent increases, security deposit returns, habitability standards, and lease issues. Offers financial case management for households behind on rent and assistance for victims of housing discrimination. Tenfold provides guidance and mediation tools, but does not provide direct legal representation in court.
CHART (Coordinated Homeless Access and Referral Team)
Phone: 211 or (855) 567-5342
Centralized intake and assessment for individuals and families experiencing or at risk of homelessness. Connects community members to emergency shelters, rapid re-housing, and supportive housing resources across Lancaster County.
Good Samaritan Services
Toll-Free Phone: (888) 477-0025
Website: goodsamservices.org
Offers emergency shelter, transitional housing, affordable housing programs, and financial case management for men, women, and families facing housing insecurity or homelessness.
The Salvation Army
Address: 131 S. Queen St., Lancaster, PA 17603
Phone: (717) 397-7565
Website: https://pa.salvationarmy.org/lancaster-pa/
Provides emergency housing assistance, shelter referrals, crisis intervention, financial counseling, and basic needs support for families in hardship.
Lancaster County Housing Authority (LCHA)
Address: 28 Penn Square, Suite 200, Lancaster, PA 17603
Phone: (717) 394-0793
Website: https://lchra.com/our-organizations/housing-authority/
Administers the Housing Choice Voucher Program (Section 8) for qualifying low-income households, seniors, and individuals with disabilities residing in Lancaster County outside Lancaster City limits.
Lancaster City Housing Authority
Address: 325 Church St., Lancaster, PA 17602
Phone: (717) 397-2835
Website: lchapa.com
Manages public housing communities and Section 8 Housing Choice Vouchers for eligible low-income individuals, families, and seniors living within Lancaster City limits.
PA Public Utility Commission (PUC) – Bureau of Consumer Services
Toll-Free Phone: 1-800-692-7380
Website: puc.pa.gov
Regulates state electric, gas, water, and landline services. Investigates utility billing disputes, shutoff notices, and payment terms. Provides rate comparison tools (PAPowerSwitch and PAGasSwitch). Contact the PUC immediately if you receive an active utility termination notice.
Lancaster County Assistance Office (DHS) – Emergency Shelter Allowance
Address: 832 Manor St., Lancaster, PA 17603
Phone: (717) 299-7411
Website: compass.state.pa.us
Provides up to $400 in emergency rental or security deposit aid once every 12 months to prevent eviction or secure temporary lodging for eligible low-income residents.
Community Action Partnership (CAP) – Emergency Assistance
Address: 601 S. Queen St., Lancaster, PA 17603
Phone: (717) 299-7301
Website: caplanc.org
Offers emergency financial relief, hardship planning, and direct utility payment help for customer accounts with PPL Electric Utilities and UGI Utilities.
211 Pennsylvania
Phone: 211 (Monday through Friday from 8 am to 4 pm)
Website: pa211.org
Free, 24/7 confidential helpline connecting residents to local emergency rental relief, utility assistance, shelter availability,and food services. In-person navigators are available on select days at the Lancaster Public Library.
Residential Mortgage Foreclosure Diversion Program
Address: 50 N Duke St, Lancaster, PA 17602
Phone: 717-209-3290
Court-supervised intervention program for homeowners facing residential mortgage foreclosure in Lancaster County.Pauses foreclosure proceedings for 120 days to allow for free housing counseling and a settlement/conciliation conference with the lender. Enrolled automatically upon foreclosure filing.
Pennsylvania Human Relations Commission Fair Housing Hotline
Phone (Hotline): 1-855-866-5718
Harrisburg Office Phone: (717) 787-9780
Website: pa.gov/agencies/phrc
Investigates formal complaints of housing discrimination based on race, disability, familial status, age, sex, religion, or national origin. Complaints must be submitted within 180 days of the alleged discriminatory act.